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Sales & Purchase

Welcome to Rudrakshi Gems, your trusted destination for exquisitely crafted imitation jewelry. We believe that every purchase you make from our website is more than just a transaction—it's a treasured moment wrapped in elegance and trust.

This Sales & Purchase Policy outlines the terms and conditions that govern how we sell, price, process, and deliver our products. By placing an order with us, you agree to the practices laid out below.

1. Overview of Our Sales Philosophy

At Rudrakshi Gems, every item is curated with care, and each sale is a promise of quality, authenticity, and customer satisfaction. Whether you're purchasing a delicate choker, a statement ring, or a bridal set, we strive to deliver an effortless, delightful shopping experience from cart to doorstep.

2. Product Information & Availability

All our products are:

  • Carefully described with details including material, dimensions, color variations, and finishes.

  • Photographed under neutral lighting to provide accurate visuals. However, slight color differences may occur due to screen settings or lighting.

  • Subject to availability. While we make every effort to keep stock updated, certain high-demand pieces may run out quickly or be available in limited quantities.

Made-to-order or pre-order products may carry longer delivery timelines, which will be clearly mentioned on the product page.

3. Pricing Policy

We strive for pricing transparency and fairness. All prices on our website are:

  • Displayed in INR (₹), unless otherwise noted.

  • Inclusive of applicable taxes (GST) within India.

  • Exclusive of shipping charges, which are calculated at checkout based on your location and selected shipping method.

Prices may change without prior notice due to material costs, design updates, or promotions. However, the price confirmed at the time of your purchase will not be affected.

4. Order Placement Process

Ordering with Rudrakshi Gems is easy and secure. Here’s how it works:

  1. Browse & Select – Choose your favorite designs and add them to your cart.

  2. Review & Confirm – Double-check product details and quantity before proceeding.

  3. Secure Checkout – Enter shipping details and payment method.

  4. Order Confirmation – You’ll receive an email confirmation with a unique order ID and summary.

Please ensure all contact and shipping information is accurate. Incorrect addresses or missing phone numbers can delay delivery.

5. Payment Methods

We offer multiple secure payment options to make your checkout experience smooth:

  • UPI (Google Pay, PhonePe, Paytm)

  • Credit/Debit Cards (Visa, MasterCard, Rupay)

  • Net Banking

  • Wallets

  • Cash on Delivery (COD) – available in selected pin codes and for certain order amounts.

All online payments are processed through secure payment gateways with SSL encryption to ensure maximum data protection.

6. Order Processing & Dispatch Timelines

We begin processing your order as soon as payment is confirmed. Standard timelines are:

  • Ready-to-ship products: Dispatched within 2–3 business days.

  • Made-to-order items: May take 5–10 business days, depending on design complexity.

  • Pre-orders: Shipped based on the estimated launch date, as mentioned on the product page.

We do not dispatch orders on Sundays or public holidays.

7. Shipping & Delivery

We partner with trusted logistics providers to deliver your jewelry safely and on time.

  • Domestic Shipping (India): Delivery usually takes 3–7 business days post-dispatch.

  • Shipping Charges: Free for orders above ₹999. A nominal fee applies for smaller orders.

  • Order Tracking: A tracking number will be shared via email or SMS once your order ships.

Note: Delivery times may vary due to unforeseen circumstances such as weather, strikes, or courier delays. We’ll keep you informed in such cases.

8. Order Modifications & Cancellations

You may request to modify or cancel an order within 12 hours of placement, provided it hasn't been shipped. Once the item is dispatched, cancellations are not possible.

To make changes, email us at hello.rudrakshigems@gmail.com with your order ID.

9. Bulk Orders & Custom Requests

Looking for gifting, wedding orders, or bulk purchases? We accept special requests and offer custom pricing for:

  • Wedding functions and bridesmaids

  • Corporate gifting

  • Festival hampers

  • Personalized name jewelry

Contact us at hello.rudrakshigems@gmail.com for quotes and timelines.

10. Invoicing & Tax

Every order is accompanied by a digital invoice sent via email. The invoice includes:

  • Product breakdown

  • GST details (if applicable)

  • Shipping charges

  • Total amount paid

If you require a GST invoice for business purposes, please provide your GST number at checkout or write to us after placing the order.

11. Returns & Exchanges

While this policy covers the purchase process, our Returns & Exchange Policy is detailed separately [link to policy]. Key points:

  • We accept returns for defective, damaged, or wrong products.

  • Return requests must be raised within 48 hours of delivery.

  • Exchange is subject to product availability.

Please do not accept delivery of parcels with visible tampering or leakage.

12. Fraud Prevention

To protect our customers and business, Rudrakshi Gems reserves the right to:

  • Verify customer identity before fulfilling suspicious orders.

  • Decline or cancel any order deemed fraudulent or abusive.

  • Suspend accounts misusing offers or coupons.

All fraudulent activity will be reported to the appropriate authorities.

13. Disputes & Resolutions

In the unlikely event of a dispute:

  • Please contact our support team first—we’re here to help!

  • If unresolved, disputes will be governed under Indian law and subject to the jurisdiction of the courts of [Your City/State].

14. Customer Support

Need help with your order? We’re just a message away.

15. Policy Updates

This Sales & Purchase Policy may be updated occasionally to reflect changes in law, technology, or business operations. Any revisions will be posted on this page, and your continued use of the website implies acceptance.

16. Thank You for Choosing Rudrakshi Gems

Every piece you order from Rudrakshi Gems is a symbol of beauty, style, and tradition. We are honored to be part of your journey—whether it’s a festive celebration, a gift for a loved one, or a treat for yourself.

We value your trust and look forward to making every purchase a memorable experience.

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